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Payment Details
All prices are Cash/EFTPOS/Cheque discount price. Ordering over the counter when visiting the store is charged at the full retail price.
Credit card: The following conditions apply:
Pickup: Please present your card at the store when collecting your goods.
Delivery: Fill in our order confirmation form with your credit card details, as soon as the payment has been cleared the goods will be processed and packed ready for delivery. We will call you to organise delivery time and date that suits.
Direct Deposit into Eckoo Computers account at any National Bank or via your own internet/phone banking:
BSB: 084-126
Account: 57-417-6531
Comment: Your Order Number
Fax a copy of the deposit slip and the order details to 07 32556068.
Please allow 1-2 business days for and Direct Deposit to be processed into our account.
Cheques:
Pickup: If you are collecting the goods from our store, please bring Photo ID with you.
Delivery: If your order is being sent to you, send a cheque for the total value of goods including shipping to Eckoo Computers 162 Lillian Av, Salisbury, QLD, 4107. Please include your order number.
Collection from our Store:
Pay when collecting from: 162 Lillian Av, Salisbury, QLD, 4107.
Office Hours:
9AM - 5PM Weekdays
9AM - 1PM Saturdays
Please check the status of your order online by selecting Order Tracking on our website before coming in to collect your goods. You will receive an email from us when your goods are ready to collect.
COD Delivery
Australia Wide via Australia Post: This is limited to small parcels acceptable to Australia post. Delivery charge is as per Australia Post COD charges (Maximum value of goods is $1500) via fastway: From $20 for parcels up to 20kg.
Brisbane Metropolitan Area
Courier Delivery
Courier charge: From $15 Brisbane metro up to 20kg. Email or phone us for intrastate or interstate delivery charges Please note: If you deposit by Electronic transfer it will take one business day to transfer into our account. If you are planning to pay by cheque there will be a short delay in dispatching your order while we await clearance of the funds.
Automatic Cancellation of Orders
Orders will be cancelled after 3 days if they are not picked up.
Customers will be notified by email and online
DOA Returns
In the event that you receive a product that is not in working order, please notify the Eckoo Computers Customer Service Centre by telephone and return the product within 7 days.Please ensure that the product you are returning has complete packageing and contents as originally supplied. Failure to report a DOA item within 7 days or return with incomplete packageing and contents as originally supplied will result in you not being able to claim the item as a DOA.
You must have your order number and A detailed fault description sheet must be sent together with all the returning goods. You will be issued with a Return Authority (RA) Number once we have received the goods.
If after testing, the returned product is found to be not faulty, you will be charged the processing costs, plus all courier costs associated (if delivered).
Damaged/Incorrect Product
In the event that you receive a product that is either damaged or not the product you ordered, please notify the Eckoo Computers Customer Service Contact Centre by e-mail, telephone or fax, as soon as possible, within 7 days of receipt of the product. You must have your order number. Once verified we have verified that there is a problem, you can return the goods to us for exchange/warranty. Please be aware that replacement of products that have suffered physical damage is at the discretion of the manufacturer.
Product Return
Customers are responsible for finding/obtaining the correct components for their individual needs. In the event that you decide that you do not want the product you have ordered, return of any product within 7 days will refund current price attract 20% restocking fee. No refunds will be provided for any opened product. All refunds for non-opened items exclude shipping and handling charges. Please allow up to 30 days for refunds to be processed and credited to your account.
Warranty claim
All goods sold by Eckoo Computers come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item.This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty
Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
Eckoo Computers is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not Eckoo Computers
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Eckoo Computers to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Eckoo Computers also reserves the right to charge the labour cost $35 for examining these goods where no fault was found.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Eckoo Computers is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Eckoo Computers . Eckoo Computers is not responsible for any parcel missing in transit, on its return back to Eckoo Computers .
Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
Warranty turnaround time
Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Eckoo Computers is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. Eckoo Computers reserves the right at any time after receipt of your order to accept or decline your order for any reason. Eckoo Computers reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order. Eckoo Computers reserves the right, without prior notification to do business with any individual or business.
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